No one can refuse the delicious Donut and Ice cream. These products become the favorite snack and dessert for everyone. One of the Donut, the most popular Donut company, thorought the world is Dunkin’ Donuts. In fact, this store does not only provide Donut products. But, in Dunkin Donuts outlet, you also can enjoy the various beverage such as coffee, tea, or latte.
Besides, for the ice cream fans, they will know Baskin Robbins. This ice cream outlet is different from others since you can try thousands of different flavors. In fact, both Baskin Robbins and Dunkin Donuts are the same company. Dunkin’ Brands is the company which manages these donut and ice cream outlets. So, both Dunkin Donuts and Baskin Robbins has the same customer survey named TellDunkinBaskin.
If you often visit either Baskin Robbins and Dunkin Donuts, you should know about Tell Dunkin Baskin. It is because, in every receipt you receive, there will be an invitation to this survey. Taking part this survey enables you to help Dunkin’ Donuts and Baskin Robbins to improve their service.
This survey is the media for the customer to speak up their point of view. They can give their opinion about the service and product from the donut and ice cream company. Besides, in this survey, the customers can give the feedback related to their recent visit as well. So, the company can know whether you enjoy their products or not.
In order to take Tell Dunkin Baskin Survey, you have to meet some requirements. First, you need a receipt from Dunkin Donuts or Baskin Robbins. Although this receipt does not contain the Tell Dunkin Baskin survey code, you should not worry. It is so since you still can enter Dunkin-Baskin Guest Satisfaction survey by using other receipt details. Each Baskin Robbins or Dunkin Donuts receipt is only for one survey entry.
Then, make sure you use the stable internet to load www.telldunkinbaskin.com. This way, you can accomplish this feedback survey without any trouble. If your internet is fast, you can complete this survey within two or three minutes.
When you finish the survey, Tell Dunkin Baskin survey page will show the validation code. The next, you can choose the prize. Every survey taker deserves to choose free 3 oz ice cream or free donut.
To enjoy this reward, they have to purchase the medium or large drink. Also, they have to present the receipt containing the validation code. Remember, every person only get one coupon reward. Furthermore, they cannot redeem this Tell Dunkin Baskin coupon for cash.
How is Tell Dunkin and Baskin Survey Guideline?
Tell Dunkin Baskin Guest Satisfaction Survey is easy to complete. In less than three minutes, you can finish all the survey steps. Get ready to start this in when you can prepare all the requirements. Every survey taker that visit the official survey portal will not find any difficulty to follow the instruction. For your convenience, we offer the Dunkin Baskin survey guideline.
- Visit the official survey website.
To start this survey, you have to access the portal address. When you reach the survey portal, you will see the logo of Dunkin’ Donuts and Baskin Robbins at the top of the page. The first survey page allows you to select the language. You can do this survey in either English or Spanish.
- Enter the survey code.
To begin answering the survey, you have to input the survey code from Dunkin’ Donuts or Baskin Robbins. See the sample of DunkinBaskin receipt on the survey page. Besides, you also can see the full receipt by clicking on the link under this sample.
Usually, the DunkinBaskin survey invitation code is available in the middle of your receipt. When you find it, simply enter this serial number to the space provided. Then, pressing Next button to begin the Tell Dunkin Baskin Customer Survey. But, if the survey code is not available, you can try the entry method below.
- Enter Dunkin Donuts or Baskin Robbins receipt details.
When your receipt from Baskin Robbins or Dunkin Donuts does not contain the survey code, you can try this method. First, click on the link labeled My Receipt Does Not Contain the Survey Code. Then, the survey page will display a new form for you.
In this form, you have to enter either store number or PC number. This number consists of six digits in length. You can find Dunkin Donuts or Baskin Robbins store number at the top of the receipt. The next, indicate the date when you visited Baskin Robbins or Dunkin Donuts. After that, specify the hour of your visit. This form has provided the options, so you just need to select one of them. Click on the Next button to begin the survey.
- Answer the Tell DunkinBaskin survey questions.
Once you have filled the form, you can begin answering the questionnaire. Provide the honest answer based on your last visit to Dunkin’ Donuts or Baskin Robbins. Then, make sure that you give the objective rating about this store. The next, provide your comment or opinion about Baskin Robbins and Dunkin Donuts.
- Enter the email account.
Tell Dunkin and Baskin Customer Survey requires your email address. You can provide your email ID if you want to receive the promotion info as well as the additional research. But, if you are not interested to this program, you can leave this section by clicking Next button.
- Select the survey reward.
Dunkin Baskin Survey is the only survey which lets the participants choose their prize. In this section, you can select the prize that you would like to redeem with the validation code. There are two rewards you can select. First, Dunkin Donuts offers the free donut with the purchase of the medium or large beverage. Then, Baskin Robbins offers free three oz soft serve cone with any purchase of the beverage. The last, if you do not like this reward, you can select Undecided.
- Write the validation code.
After selecting the reward, you will get the validation code. Then, you should write this reward code on your Baskin Robbins or Dunkin Donuts receipt. Make sure you write the code at the correct place. Usually, every receipt will provide the special section where you can write the code. In the next visit, you should show this purchase receipt to redeem the free ice cream or donut.
What are the Questions at Dunkin Baskin Survey?
The survey questions at Tell Dunkin Baskin survey is not much different from the other restaurant surveys. Since this survey is the combination of two outlets, the questions will be about these two stores. The questionnaire will ask your experience when you purchase the product from Dunkin Donuts and Baskin Robbins.
You may think that this survey will take a long time since it asks about two stores. But, you might be wrong. Dunkin’ Donuts and Baskin Robbin survey is very simple. No doubt, you will be able to answer the series of questions in less than three minutes. Are you curious about the questionnaires? Review the Dunkin-Baskin survey questions below.
- How you order.
When your survey code or other receipt details are valid, you will be able to begin the Tell Dunkin Baskin survey. Then, you will face the first question asking about the way you ordered. This survey wants to know whether you waited in line in order to place your order. This question referred to your experience when you came to either Dunkin’ Donuts or Baskin Robbins store. Simply answer this question by clicking on Yes or No options.
- Description of your purchase.
The next, select which statement that describes what you purchase before taking this survey. Three options are available for this question. You can select the option that you purchase the item from Dunkin Donut Only. Then, perhaps you purchase the food and drink from both Dunkin’ Donut and Baskin Robbins. The last, you may choose that you purchase an item from Baskin Robbins outlet only.
- Explanation about Purchased items.
In the next section, you have to explain the items you purchase from either Baskin Robbins and Dunkin Donuts. First, indicate what item you bought from these outlets. For instance, you can select food only, beverage only, or both food and beverage. But, if you do not purchase anything, you can select the last option. The next, you have to mention what items you ordered in this store.
This survey page will list down the menu of the store you visit. As the example, if in the previous section you select Dunkin Donuts, this page will display the menu on Dunkin Donuts outlet. Simply give tick mark on the menu you have ordered.
For instance, the menus are bagel, donut, wake up wrap, muffin, hash brown, tuna or chicken salad sandwich, and much more. Then, indicate the beverage you purchased. Just select hot chocolate, tea, coffee, or latte. Besides, you may order iced coffee or ice tea.
- Overall satisfaction rating.
How was your overall feeling after visiting Dunkin Donuts or Baskin Robbins outlet? Are you happy? Do you feel satisfied with your visit? You can rate your overall satisfaction with Dunkin Donuts and Baskin Robbins outlet in this section.
- Specific areas rating.
Then, this survey lets you rate the more specific areas of their business. The topics are about the availability and variety of the products, overall cleanliness, and courtesy of the crew. Then, you also can rate the speed and ease of placing what you order as well as the taste of food and beverage.
The last, rate the overall value for the price. Was the items and service you get worthy with the money you spent? Give your objective rating by selecting one of five scales provided.
- Return and Recommend.
Similar to other customer surveys, Dunkin-Baskin survey would like to know whether the service can satisfy its customers. When the visitors are happy with the food and service, they will return and recommend this store. So, in this section, you can mention whether you are willing to recommend Dunkin Donuts or Baskin Robbins to others within 30 days. The next, also indicate whether you want to return to this store within 30 days.
Tell DunkinBaskin survey also allows you to write any comments. Here, you can tell what part you like the most in your last visit. For instance, you really enjoy the food and beverage. Besides, you may like the atmosphere of the store.
Moreover, you may feel satisfied with the service given by the store crew. Just feel free to mention the name of the crew. Remember that you have the chance to explain your opinion in 1200 characters. But, if you think there is no special thing in this store, you can skip it. So, you can continue to the next survey question.
- The frequency of your visit.
In this section, mention how often you come to Baskin Robbins or Dunkin Donuts store. For instance, you can select at least seven times a week, 4-6 times a week, 2-3 times a week, or once a week. But, if you seldom visit this outlet, you can choose 2-3 times per month, once a month, or less than once a month. Besides, you also can indicate if this is your first visit.
The next, this survey asks your agreement with this outlet in general. The statement is that Dunkin Donut is the best store in town for coffee. Besides, you may get another statement such as Baskin Robbins is the best place for ice cream in the town. You can agree or disagree with this statement.
- Basic information about yourself.
Tell DunkinBaskin survey wants to classify the survey takers. This way, the company can create the statistical data. So, the survey needs your personal information. First, you should indicate your gender. Then, also indicate how old you are. The range of the age is under 18, 18-24, 25-34, 35-44, 45-54, 55-64, or over 65 years old. The next, you can select the range of annual household income.
After that, select the category that you would place yourself. This category refers to your race or nationality. For example, you can choose Native American, Black, Asian, Caucasian, or Latino. Indeed, this survey does not force you to answer these questions. You can prefer not to answer it if you think this information is your privacy.
- Promotion info.
If you want to get the updated info about Dunkin Donuts and Baskin Robbins, you can sign up for this promotional info. Just enter your email address. Then, Dunkin Donuts and Baskin Robbins will contact you when they have the special offers for you. If you do not want this info, simply click the Next button.
- Reward choice.
Tell DunkinBaskin survey reward is different from other surveys. Other customer surveys decide the survey reward for the survey takers. But, Dunkin Baskin Guest Satisfaction Survey allows its customers to select the reward they want. At the end of the survey, you can choose whether you want the free donut or free ice cream cone as the survey reward.
How to Contact Baskin Robbins or Dunkin Donuts Customer Service?
Since Dunkin Donuts and Baskin Robbins are under the same company management, they have the same customer service. Whenever you have the questions about both stores, never doubt to reach their customer service staff. You can ask any information related to Baskin Robbins and Dunkin Donuts.
For example, you can ask about your Dunkin Donuts card balance, menus, careers, etc. You can even share your feedback and opinion. When you lose the receipt, you still can voice your feedback through DunkinBaskin Customer Service. Here are some methods to reach Dunkin’ Donuts and Baskin Robbins Customer Service.
- By phone.
For the general matter about Dunkin Donuts and Baskin Robbins, you can call 1 800 859 5339. Speak up to the staff of Customer Care Department to voice your questions or feedback. The staffs are ready to answer your call from Monday to Friday.
Make sure you phone them at 8.30 am up to 5 pm. But, if you want to ask about your DD card balance, you should call 1 800 477 0013. By mentioning your card number, the staff will inform you the amount of balance in your DD cards.
- By email.
If you are Press Members, you can send your email to Dunkin’ Brands Global Media. Just write the details of your inquiry and send it to email@example.com. The Dunkin Brands Relation Office will respond your email as soon as possible.
But, if you are only the usual customers, you can send your email to Dunkin’ Brands Consumer Care Department. The email address of Dunkin’ Donuts Consumer Care is firstname.lastname@example.org. Through this email, you can tell about the restaurant feedback.
The last, you can reach Dunkin’ Brands Customers Relation by mail-in. You can send the inquiry to Dunkin’ Brands Consumer Care Office, 130 Royall Street, Canton, MA 02021.